Payment

This website accepts payments by credit or debit cards via PayPal. PayPal is the fast, secure and easy way to pay online. You do not need to have a PayPal account, but if you do set up an account then you will only need to enter your PayPal registered email address and password to speed through the checkout, much quicker than entering card details each time you shop. We have no involvement in the actual processing of payments – this is all handled by PayPal – and we do not have sight of nor store your card information.

Please refer to the PayPal website for their specific terms & conditions.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason, or to supply less than your full order if any item is no longer available.

 

Delivery

All products can be collected from The Malthouse Collective in Stroud. If you require delivery, please contact us before purchase at [email protected] so we can calculate costs.

 

Returns

We will do everything we can to ensure you are satisified with your purchase. In the event that you wish to return an item, you must contact us first at [email protected] We understand that occasionally customers wish to return imtes and we are happy to meet our obligations to refund according to our policy below:

1. In all cases you must contact us within 14 days of receiving the item.
2. Provide item description and the reason for return
3. We will then provide you with instructions for the return of the item.
4. You will be refunded via PayPal within a few working days of the return of the item.

 

Privacy Policy

We are committed to protecting your privacy. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

 

Confidentiality

Any information concerning our customers and their personal information will only be used for the processing of orders. Customer information is regarded as confidential and therefore will not be divulged to any third party, unless legally required to do so by the law enforcement authorities. Customers have the right to request sight of, and copies of any and all records we keep of their information, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the processing of your order.

 

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers